At PAE Enterprise LTD (Kleis Rental), we strive to provide our customers with exceptional service and unforgettable experiences. We understand that plans may change, and we aim to accommodate your needs as best as possible. Please review our refund policy outlined below:
1. Cancellation by Customer:
- Refund Eligibility:Â Refunds will be provided according to the following timeline:
- Cancellation made 3 days or more before the scheduled tour date: 100% refund.
- Cancellation made between 24 and 48 hours before the scheduled tour date: 75% refund.
- Cancellation made less than 24 hours before the scheduled tour date: No refund.
- Processing Fee:Â Please note that a processing fee may be applicable to cover administrative costs incurred due to cancellations.
2. Cancellation by PAE Enterprise LTD (Kleis Rental):
- In the rare event that we need to cancel a tour due to unforeseen circumstances such as weather conditions, safety concerns, or other operational reasons, we will provide a full refund to all affected customers.
3. Refund Procedure:
- Request Submission:Â To request a refund, customers must contact our customer service team via [email/phone] and provide their booking details.
- Refund Processing Time:Â Refunds will be processed within 7 (seven) business days from the date of request approval.
- Method of Refund:Â Refunds will be issued via the original payment method used for booking unless otherwise specified.
4. Modifications:
- Date Changes:Â We understand that unexpected situations may arise, and customers may need to modify their tour dates. Depending on availability, we will do our best to accommodate such requests without additional charges.
- Tour Package Changes:Â Customers may request changes to their tour packages, subject to availability and any applicable price differences.
5. Exceptions:
- Please note that certain tours, activities, or promotional offers may have different refund policies. These exceptions will be clearly communicated at the time of booking.
6. No Shows:
- Customers who do not show up for their scheduled tour without prior notice will not be eligible for a refund.
7. Force Majeure:
- PAE Enterprise LTD (Kleis Rental) shall not be liable for any failure or delay in performing its obligations under this policy due to causes beyond its reasonable control, including but not limited to acts of God, natural disasters, government restrictions, and unforeseen circumstances.
8. Contact Information:
- For any inquiries or assistance regarding refunds, please contact our customer service team at queries@kleisrental.com
Note: This refund policy is subject to change without prior notice. Please review the most up-to-date version available on our website or contact us for clarification.
By booking a tour with PAE Enterprise LTD (Kleis Rental), you agree to adhere to the terms and conditions outlined in this refund policy.